Water Quality FAQ
Is there a charge to turn my water off/on?
Yes, it is $ 25.00 during normal working hours and $ 65.00 after hours.
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I don't have any hot water. Did you turn it off?
We supply cold water to your home. Your water heater then heats the water for use. You will need to contact a licensed plumber to check the water heater.
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Does Marietta Water install water heaters?
No. You will need to contact a licensed plumber. However, Marietta Power and Water does sell high efficiency water heaters. Marathon water heater details.
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The drain in the street backs up when it rains. Can you clean it out?
That would be a storm drain related issue, which would be addressed by the Public Works Department at (770) 794-8110. Marietta Water is responsible for Water Distribution and Sanitary Sewer Collections, but not storm water.
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Can you increase my water pressure?
In most cases the answer is no. Marietta Water's Distribution System is divided into three separate pressure zones due to changes in elevations. The pressure that is supplied to us by our suppliers pressurizes the majority of our distribution system. The other two pressure zones are known as Redwood High Service Area and Sugar Hill High Service Area. That does not mean that the pressure is higher or greater in these areas. It means that these areas are too high in elevation to be supplied by the pressure that comes from our suppliers and it has to be boosted through the use of elevated water tanks.
We take water from lower elevations within the distribution system and pump it to an elevated water storage tank at a higher elevation within one of these high service areas. From there gravity takes over and increases the pressure in the distribution system. So, to answer the question: In order to increase your water pressure the water storage tanks would have to be raised to a higher elevation. Areas not within the high service areas should not have a pressure problem. If you are experiencing a pressure problem, Marietta Water can check the pressure at the water meter located at or near the property line in most cases. A private plumber will need to be contacted by the property owner to address any problems beyond the meter on the customers system.
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My sewer service is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?
Nearly all service line blockages result from either material entering the sewer from the building or root intrusion from trees and shrubbery located in the vicinity of the service line on private property. It is the property owner's responsibility to remove the blockage even if the blockage is located within a road right-of-way or within a sewer easement.
The Water and Sewer Department will assist in removing a blockage within a public road right-of-way or within a BLW easement provided the property owner has hired a licensed plumber or contractor and they are unable to restore service. The plumber or contractor may call the Water and Sewer Department at (770) 794-5230 to request assistance: however, the Water and Sewer Department will only remove the blockage. The plumber or contractor will be responsible for the restoration of the service line and/or property. The plumber or contractor must have the service line exposed and personnel available when the Water and Sewer Department personnel arrive at the site.
Occasionally, blockages in service lines are caused by pipe failure. If pipe failure is the suspected cause
of the service line blockage and is located within the public road right-of-way or within a BLW
easement, the Water and Sewer Department will repair the line within those areas.
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